Help Support

Returns & Exchanges

What is your returns policy?

You can return an order for free 30 days from the purchase date, as long as your purchase still has all the tags and is in its original condition. This means that the product should not be damaged, dirty, marked and has not been worn.

How do I return an item?

How do I exchange an item?

Please email customercare@hi-tec.co.za with your exchange request. The purchase must be exchanged within 30 days from the purchase date. 

How long will it take to process my return?

The returned purchase will take 2-4 working days to be collected from the date you have submitted your returns form, and then up to 14 working days for your refund to reflect in your bank account. This period is subject to the original payment method selected. 
 
Please do note that refunds will only be processed automatically if the returned purchase is returned in its original condition. 

What if you do not receive my returned item?

Please ensure you obtain a receipt or tracking number as proof of your return and keep this safe until your refund has been processed. Claims for lost returns may be refused if there is no receipt or tracking number to prove that the item has been collected.

What do I do if I received the wrong item or if something is faulty?

Firstly, we’re really sorry if this has happened! If the incorrect item has been delivered to you, please fill in the returns form above, and click “incorrect order” on the dropdown menu. Our Customer Care Team will be in touch with you.

What do I do if I suspect my item is faulty and I purchased it from a Hi-Tec retailer?

If you purchased your item from a Hi-Tec retailer, either in store or via any website other than www.hi-tec.co.za, the retailer’s own returns policy and warranty offer applies. If you suspect a manufacturing defect, please return the item to the retailer you purchased it from.
 
Should you experience any further trouble, please contact our Customer Care Team who will do their best to assist you.