April 30, 2020

Dear valued HI-TEC customer,

We would first like to thank you for your support and patience during this time. We hope you and your family are safe and well. 

The government has added winter clothing & footwear as an essential in level 4 lockdown which means we will slowly start opening our stores and warehouse functions, ensuring we put the safety of our staff and customers first.

We Are Delivering Online Orders

  • Only winter clothing and footwear orders will start shipping the bulk of orders from Monday 11 May. Any other items that do not fall within this category like accessories and sandals can only be shipped once we get approval from the government.
  • For online customers, our delivery partners will follow the strictest protocols for contactless delivery.
  • Please note, as we’re not running at full staff capacity at our warehouse for the safety of our employees. 
  • All returns and exchanges relating to orders purchased during Lockdown Level 5 & 4 will be processed in Lockdown Level 3.

Our Stores Are Opening 8 May

The safety of our employees and customers are our first priority. We will start opening our stores from 8 May with the following safety measures in place (a Covid-19 representative will be present in store to ensure all measures are implemented):

  • Stores and products will be disinfected before work begins, during trading hours and after. 
  • No more than 5 customers are allowed in a store. 
  • Always maintain a safe distance of 1.5m (our staff will also maintain a safe disctance from customers).
  • No-one is allowed in the store without a well-fitted face mask, i.e. over the nose and mouth. 
  • Staff will be wearing face masks too. 
  • A staff member will meet you at the entrance while maintaining a safe distance of at least 1.5m.
  • Hands will be sprayed with sanitisers at the entrance.
  • Staff will be using hand disinfectant and practicing regular hand washing.
  • Kindly refrain from touching any garments to only where it is necessary. 
  • If there is something you would like to fit, please ask a staff member for assistance. Our fitting rooms will be sanitised before and after use. 
  • When buying a product, stand on the lines which show 1.5m distance between you and the till area.
  • Speedpoints and other touch points will be disinfected after each customer.

Only winter clothing and products marked as essential will be available for sale. 

Stores that will open:

  • East London
  • Access Park
  • Kuils River
  • Kolonnade
  • Stellenbosch
  • Montague
  • Deco Park 
  • East-Point
  • Hillfox
  • Maponya 
  • Cornubia 

Visit our store locator here: https://www.hi-tec.co.za/stores

For any further enquiries, please contact our customer care at customercare@hi-tec.co.za, we will get back to you within 48 hours on all your questions or concerns.

Your Sincerely,

The HI-TEC SA Family

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