Returns & Exchanges

What is your returns policy?

You can return an order for free 30 days from the purchase date, as long as your purchase still has all the tags and is in its original condition. This means that the product should not be damaged, dirty, marked and has not been worn.

How do I return or exchange an item?

As a registered account holder, please visit your My Orders page, select the relevant order and follow the prompts to process your Return or Exchange.

If you checked out as a guest, you will need to create an account here in order to log your Return or Exchange. Visit your My Orders page once created, select the relevant order and follow the prompts to process your Return or Exchange.

Exchanges can also be done at any of our Hi-Tec Stores – visit our Store Locator for more information. For any queries regarding this, please contact us at customercare@hi-tec.co.za

How long will it take to process my return?

Our couriers will take 1-4 working days to collect the parcel from the date you have submitted your returns form. Parcels are then returned to the warehouse within 5 working days. Refunds may take up to 14 working days to reflect in your bank account. This period is subject to the original payment method selected and is completely bank dependent.

Exchanges done via the website may take up to 10 working days to be completed – new orders are only processed once the original orders have returned to our warehouse and have been quality checked.

What if you do not receive my returned item?

Please ensure you obtain a receipt or tracking number as proof of your return and keep this safe until your refund has been processed. Claims for lost returns may be refused if there is no receipt or tracking number to prove that the item has been collected.

What do I do if I received the wrong item or if something is faulty?

Firstly, we’re really sorry if this has happened! Please kindly complete the above returns process and our Customer Care Team will be in touch with you.

What do I do if I suspect my item is faulty and I purchased it from a Hi-Tec retailer?

If you purchased your item from a Hi-Tec retailer, either in store or via any website other than www.hi-tec.co.za, the retailer’s own returns policy and warranty offer applies. If you suspect a manufacturing defect, please return the item to the retailer you purchased it from.

Should you experience any further trouble, please contact our Customer Care Team who will do their best to assist you.

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